JAPAN RAIL OFFICES AND SERVICE HOURS:

Notes: Some Travel Service Centers may be closed during the year-end and new year holidays. Also, the business hours at pick-up locations/exchange locations/sales offices may be subject to change, or they may be closed without notice. (As of March 2022)

Temporary closures and changes to the business hours for the JAPAN RAIL PASS at pick-up locations/exchange locations/sales offices to prevent the further spread of COVID-19

Station	Exchange locations	Service Hours		Exchanging your Exchange Order for a PASS
		Mon- Fri	Sat, Sun & Hols
Kushiro	JR Ticket Counter	10:00-18:00		✔
Obihiro	JR Ticket Counter	9:00-17:00		✔
Asahikawa	JR Ticket Counter	9:30-17:30		✔
Sapporo	JR Information Desk	8:30-19:00		✔
New Chitose Airport	JR Information Desk	8:30-19:00		✔
Hakodate	JR Ticket Counter for rail pass	10:00-12:30, 13:30-18:00		✔
Shin-Hakodate-Hokuto	JR Ticket Counter	9:00-19:00		✔
Aomori	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Morioka	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Akita	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Sendai	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Yamagata	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Fukushima	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Niigata	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Nagano	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Omiya	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Narita Airport Terminal 1	JR EAST Travel Service Center	Business Hours (Click Here)		✔
	Ticket Office	6:30-8:15, 19:00-21:45		✔
	NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER	10:00-18:00		✔
Narita Airport Terminal 2・3	JR EAST Travel Service Center	Business Hours (Click Here)		✔
	Ticket Office	6:30-8:15, 20:00-21:45		✔
Kashiwa	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Funabashi	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Tokyo	JR EAST Travel Service Center (JAPAN RAIL CAFE)	9:00-17:00		✔
	JR EAST Travel Service Center	Business Hours (Click Here)		✔
	JR-CENTRAL Ticket Office (Yaesu Central)	7:30-20:30		✔
	JR-CENTRAL Ticket Office (Yaesu North)	9:00-19:00		✔
	JR Tokai Tours Tokyo Office	10:00-19:00		✔
Ueno	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Shinjuku	JR EAST Travel Service Center (New South Gate)	Business Hours (Click Here)		✔
	JR EAST Travel Service Center (East Gate)	Business Hours (Click Here)		✔
Shibuya	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Ikebukuro	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Shinagawa	JR EAST Travel Service Center	Business Hours (Click Here)		✔
	JR-CENTRAL Ticket Office	9:00-19:00		✔
	JR Tokai Tours Shinagawa Office	10:00-18:00		✔
Haneda Airport Terminal 3 Station	JR EAST Travel Service Center （Tokyo Monorail 2F Ticket Gate/Arrival lobby）	Business Hours (Click Here)		✔
Tachikawa	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Kawasaki	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Yokohama	JR EAST Travel Service Center	Business Hours (Click Here)		✔
Shin-Yokohama	JR-CENTRAL Ticket Office	8:00-20:30		✔
	JR Tokai Tours Shin-Yokohama Office	10:00-18:00		✔
Odawara	JR-CENTRAL Ticket Office	8:00-20:00		✔
Mishima	Ticket Office (South)	8:00-20:30		✔
Shizuoka	Ticket Office	8:00-20:30		✔
	JR Tokai Tours Shizuoka Office	10:00-18:00		✔
Hamamatsu	Ticket Office	8:00-20:30		✔
	JR Tokai Tours Hamamatsu Office	10:00-18:00		✔
Nagoya	JAPAN RAIL PASS Exchange Office Note: Credit card payments only	10:00-19:00		✔
	Ticket Office	6:00-10:00, 19:00-23:00		✔
	JR Tokai Tours Nagoya Office	8:00-20:00	8:00-19:00	✔
	JR Tokai Tours Nagoya Station Hirokoji Entrance Office	7:30-20:00	8:00-18:00	✔
Central Japan International Airport ※	Central Japan Travel Center	9:00-19:00		✔
Toyama	Ticket Office (Central)	7:00-20:00		✔
Kanazawa	Ticket Office (Central)	7:00-20:00		✔
	Nippon Travel Agency TiS Kanazawa Branch	11:00-19:00	10:30-18:30	✔
Kyoto	Ticket Office (JR-WEST Central)	6:30-21:00		✔
	Ticket Office (JR-WEST Central) ※Available only at the overseas customer counter.	8:00-20:00		✔
	Ticket Office (JR-CENTRAL Hachijo Shinkansen)	8:30-23:00		✔
	JR Tokai Tours Kyoto Office	8:00-19:00	8:00-20:00	✔
Higashi-Maizuru	Ticket Office	8:10-18:40		✔
Shin-Osaka	Travel Service Center SHIN-OSAKA	8:00-20:00		✔
	Ticket Office (JR-WEST East)	6:00-22:00		✔
	Ticket Office (JR-CENTRAL Central)	5:30-23:00		✔
	Nippon Travel Agency TiS Shin-Osaka Branch	7:00-20:30	7:00-20:00	❌
	JR Tokai Tours Shin-Osaka Office	8:30-20:00		✔
Osaka	Ticket Office (Central)	6:00-22:00		✔
	Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA)	8:00-20:00		✔
Kansai Airport	Ticket Office	5:30-23:00		✔
Nara	Ticket Office	8:00-20:00		✔
Sannomiya	Ticket Office	6:00-22:00		✔
	Nippon Travel Agency TiS Sannomiya Branch	10:30-19:30（Mon-Fri） 10:30-19:00（Sat） 10:30-18:30（Sun & Hols）		✔
Okayama	Ticket Office	8:00-20:00		✔
	Nippon Travel Agency TiS Okayama Branch	10:30-18:30 (Mon-Sat) 10:00-18:00 (Sun & Hols)		❌
Tottori	Ticket Office	6:00-19:00		✔
Yonago	Ticket Office	6:10-20:00		✔
Sakaiminato	Ticket Office	8:10-18:30		✔
Matsue	Ticket Office	7:00-19:00		✔
Hiroshima	Ticket Office	5:30-23:00		✔
Shin-Yamaguchi	Ticket Office	6:00-20:00		✔
Shimonoseki	Ticket Office	7:00-11:00, 15:00-19:00		✔
Takamatsu	Travel Service Center	10:00-18:00	10:00-17:30	✔
Matsuyama	Travel Service Center	10:00-18:00	10:00-17:00	✔
Tokushima	Travel Service Center	10:00-18:00	10:00-17:00	✔
Kokura	Ticket Office	10:30-18:00		✔
Hakata	JR-KYUSHU Ticket Office	7:00-21:00		✔
Saga	Travel Service Center	10:30-12:00 13:00-18:00	10:30-18:00（Sat）	✔
	Ticket Office	10:30-18:00（Sun & Hols）		✔
Nagasaki	Ticket Office	10:00-17:30		✔
Kumamoto	Ticket Office	11:00-18:00		✔
Oita	Ticket Office	10:00-18:00		✔
Miyazaki	Ticket Office	10:30-18:00		✔
Kagoshima-Chūō	Travel Service Center	10:00-18:00 (Except Thu)		✔
	Ticket Office	10:00-18:00 (Thu)		✔

※ There is no JR station in the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.