Unused Japan Rail Pass Exchange Orders may be returned to Changi Recommends within 180 days from the date
of purchase as long as the Exchange Order has not been turned in for a Japan Rail Pass. Stolen, damaged or misplaced Exchange Orders will not be valid for return. Do note that there will be a 10% administrative fee and a 90-day processing time.
Customers are entitled to one change of collection date and for any change, please email
at least 3 working days before original collection date, subjected to review and approval.
If there were mistake(s) in the voucher issued in September 2023 or if you would like to make any changes that result in your order to be reissued from 1st October 2023 onwards - these unfortunately will be reissued at the new price in any case after October 1st 2023 (applicable to some specific products with price hikes) You will have to bear the difference in prices and will be asked to pay the difference for such requests.
If the trip is postponed, a maximum 6 months extension of JR Pass collection date can be requested,however, you may be required to top up the difference in prices for pass reissuance, if applicable.
Refunds of your Japan Rail Pass in Japan can be processed at any Japan Rail Pass office, provided that they are processed before the start date of your pass. However, we strongly recommend to return your passes for refunds in Singapore if you’ve purchased it with Changi Recommends online or at our counter. Please note that there will be a 10% administrative fee levied for such cases. Passes cannot be refunded if the start date has passed.