Any non-Japanese national who visits Japan as a tourist or with a Temporary Visitor status is eligible.
Japanese citizens are NOT eligible for the pass, unless they are Permanent Residents of another country or married to a non-Japanese residing in another country outside of Japan, Foreigners visiting for non-tourism purposes (Eg Work, military, diplomatic, cultural, research etc.), or holding a long-term visa (Eg. Student instructor or work) are similarly NOT eligible for the pass.
You will need to present the Exchange Order for your JR pass at a Japan Rail Office (available in Japan airports and main train stations). You will be requested to fill in a form with your details and the passport entry stamp at the Japan Rail Office. JAPAN RAIL OFFICES AND SERVICE HOURS
Remember to collect your Physical Exchange Order from Changi Recommends counter (selected during your booking process) before checking in for your flight. For some *specific passes (particularly under JR West and Kyushu), we will issue electronic exchange voucher instead and this will be sent to your email. Do check your email for exchange instructions at least before 1 day before your flight as you will not be able to collect the physical copy over the airport counters for the abovementioned *specific passes.
Booking process on Changi Recommends website:
Upon booking and successful payment, you will first receive a confirmation email.
For passes that require a printed physical exchange voucher, you will have to collect it personally over Changi Recommends counters (selected during booking) before checking in for your flight. Bring this voucher and exchange for the Japan Rail Pass in Japan.
For some *specific passes (particularly under JR West and Kyushu), the electronic exchange voucher will be issued and emailed to the same email address according to the Collection Date indicated during your booking process. Before departure, please check your email (including junk mail folder) to ensure that you receive an email with the attachment for the electronic exchange voucher and follow instructions on the email.
You will not be able to collect the physical exchange voucher at our Changi Recommends booths for the mentioned *specific passes. If in doubt, please email email@example.com
during working hours 9am to 6pm (Mon-Fri) before your departure.